Central Board of Secondary Education (CBSE) will provide counselling to students and parents during examinations to overcome anxiety and examination-related stress, from February 1 to April 2 in the first phase.
The helpline service is carefully designed keeping the heterogeneity of student population and geographical spread in mind. Multiple modes of communication such as telephonic counselling, question-answers columns in newspapers, interactive voice response system (IVRS) and online counselling through CBSE website will be deployed to reach out to more and more examinees during this phase, sources said.
This year, as many as 43 principals, trained counsellors from CBSE-affiliated government and private schools, psychologists and social scientists will operate this helpline individually from India and overseas.
For better accessibility and convenience of students, the centres have been arranged state-wise and students are advised to call the numbers closer to their location, specially while dialling from mobile phones.
CBSE has also launched a programme called Interact with its chairman on the official website cbse.nic.in, which will also be useful for exam-related issues. Frequently asked questions have also been put up here.
Director (academic) and controller of examinations, CBSE can also be contacted for on-line counselling on: diracad.cbse@yahoo.co.in or mcsharma2007@rediffmail.com.
Information relating to examinations and techniques to cope with exam-related anxiety is also provided at the CBSE website www.cbse.in & http://www.cbseguess.com/by accessing the helpline icon.
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